{"id":28566,"date":"2019-12-09T13:21:36","date_gmt":"2019-12-09T13:21:36","guid":{"rendered":"https:\/\/www.enterpriseqm.com\/microsoft-dynamics-365-customer-service\/"},"modified":"2023-01-11T11:30:16","modified_gmt":"2023-01-11T11:30:16","slug":"microsoft-dynamics-365-customer-service","status":"publish","type":"page","link":"https:\/\/eqmold.pictau.com\/en\/microsoft-dynamics-365-customer-service\/","title":{"rendered":"Dynamics 365 Customer Service"},"content":{"rendered":"<div id=\"pl-28566\"  class=\"panel-layout\" ><div id=\"pg-28566-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-28566-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-28566-0-0-0\" class=\"so-panel widget_sow-headline panel-first-child panel-last-child\" data-index=\"0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-headline so-widget-sow-headline-default-2bfa448098cd-28566\"\n\t\t\t\n\t\t><div class=\"sow-headline-container \">\n\t\t\t\t\t\t\t<h1 class=\"sow-headline\">\n\t\t\t\t\t\tMicrosoft Dynamics 365 Customer Service\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"sow-sub-headline\">\n\t\t\t\t\t\tEmpower your agents and exceed the expectations of your customers\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t<\/div>\n<\/div><\/div><\/div><\/div><div id=\"pg-28566-1\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-28566-1-0\"  class=\"panel-grid-cell\" ><div id=\"panel-28566-1-0-0\" class=\"so-panel widget_sow-editor panel-first-child\" data-index=\"1\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Here at<strong>\u00a0EQM<\/strong>\u00a0we provide\u00a0<strong>Microsoft Dynamics 365 Customer Service<\/strong>\u00a0so that you can exceed customer expectations by means of assisted and personal support through trained agents who deliver personalised experiences.<\/p>\n<\/div>\n<\/div><\/div><div id=\"panel-28566-1-0-1\" class=\"so-panel widget_sow-button panel-last-child\" data-index=\"2\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-button so-widget-sow-button-atom-f54c0409268f-28566\"\n\t\t\t\n\t\t><div class=\"ow-button-base ow-button-align-center\">\n\t<a\n\thref=\"https:\/\/eqmold.pictau.com\/en\/microsoft-dynamics-365-request-information\/\"\n\t\tclass=\"ow-icon-placement-left ow-button-hover\" \t>\n\t\t<span>\n\t\t\t\n\t\t\tMORE INFO\t\t<\/span>\n\t<\/a>\n<\/div>\n<\/div><\/div><\/div><div id=\"pgc-28566-1-1\"  class=\"panel-grid-cell\" ><div id=\"panel-28566-1-1-0\" class=\"so-panel widget_sow-image panel-first-child panel-last-child\" data-index=\"3\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-image so-widget-sow-image-default-4e6925654b7a-28566\"\n\t\t\t\n\t\t>\n\n<div class=\"sow-image-container\">\n\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/eqmold.pictau.com\/wp-content\/uploads\/2019\/12\/microsoft-dynamics-365-customer-service.jpg\" width=\"600\" height=\"337\" srcset=\"https:\/\/eqmold.pictau.com\/wp-content\/uploads\/2019\/12\/microsoft-dynamics-365-customer-service.jpg 600w, https:\/\/eqmold.pictau.com\/wp-content\/uploads\/2019\/12\/microsoft-dynamics-365-customer-service-300x169.jpg 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" alt=\"microsoft-dynamics-365-customer-service\" \t\tclass=\"so-widget-image\"\/>\n\t<\/div>\n\n<\/div><\/div><\/div><\/div><div id=\"pg-28566-2\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-28566-2-0\"  class=\"panel-grid-cell\" ><div id=\"panel-28566-2-0-0\" class=\"widget_text so-panel widget_custom_html panel-first-child panel-last-child\" data-index=\"4\" ><div class=\"textwidget custom-html-widget\"><div class=\"ytdelimitador\">\n<div class=\"ytcontenedor\">\n<iframe loading=\"lazy\" src=\"https:\/\/www.youtube-nocookie.com\/embed\/aUUeuIV6fvE\" width=\"1280\" height=\"720\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-28566-3\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-28566-3-0\"  class=\"panel-grid-cell\" ><div id=\"panel-28566-3-0-0\" class=\"so-panel widget_sow-editor panel-first-child\" data-index=\"5\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h2><strong>Secure lifelong customers <\/strong><\/h2>\n<p>Expectations are getting higher and higher. <strong>Customers want fast, relevant responses<\/strong>\u00a0across channels, even when they're on the go.<\/p>\n<p><strong>Differentiate your brand with Dynamics 365 Customer Service<\/strong>. Built-in intelligence provides a more personalised service and adds value to each interaction.<\/p>\n<\/div>\n<\/div><\/div><div id=\"panel-28566-3-0-1\" class=\"so-panel widget_sow-button panel-last-child\" data-index=\"6\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-button so-widget-sow-button-atom-f54c0409268f-28566\"\n\t\t\t\n\t\t><div class=\"ow-button-base ow-button-align-center\">\n\t<a\n\thref=\"https:\/\/eqmold.pictau.com\/en\/microsoft-dynamics-365-request-information\/\"\n\t\tclass=\"ow-icon-placement-left ow-button-hover\" \t>\n\t\t<span>\n\t\t\t\n\t\t\tREQUEST A DEMO\t\t<\/span>\n\t<\/a>\n<\/div>\n<\/div><\/div><\/div><div id=\"pgc-28566-3-1\"  class=\"panel-grid-cell\" ><div id=\"panel-28566-3-1-0\" class=\"so-panel widget_sow-editor panel-first-child panel-last-child\" data-index=\"7\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p><iframe loading=\"lazy\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube-nocookie.com\/embed\/fzaEa0SPWRo\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><div id=\"pg-28566-4\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-28566-4-0\"  class=\"panel-grid-cell\" ><div id=\"panel-28566-4-0-0\" class=\"so-panel widget_sow-editor panel-first-child panel-last-child\" data-index=\"8\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h2 style=\"text-align: center;\"><strong>Interact with customers on any channel or device<\/strong><\/h2>\n<p><strong>Effortlessly create support experiences <\/strong><br \/>\nMake it easy to find answers through self-service, the community or social channels. Smartly distribute cases from any channel to the right agent for quick resolution.<\/p>\n<p><strong>Harness artificial intelligence techniques with virtual agents<\/strong><br \/>\nAutomate resolution and free up agents for higher value interactions. Based on the most effective AI platform on the market, service bots are smart, fast, and always available.<\/p>\n<p><strong>Solve problems with predictive assistance<\/strong><br \/>\nKeep customers happy by avoiding customer service and support issues. Analyse data from linked devices and take action before red flags turn into problems.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-16997 size-full aligncenter\" src=\"https:\/\/eqmold.pictau.com\/wp-content\/uploads\/2019\/12\/microsoft-dynamics-365-customer-service-soporte-clientes.jpg\" alt=\"microsoft-dynamics-365-customer-service-soporte-clientes\" width=\"600\" height=\"377\" srcset=\"https:\/\/eqmold.pictau.com\/wp-content\/uploads\/2019\/12\/microsoft-dynamics-365-customer-service-soporte-clientes.jpg 600w, https:\/\/eqmold.pictau.com\/wp-content\/uploads\/2019\/12\/microsoft-dynamics-365-customer-service-soporte-clientes-300x189.jpg 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><div id=\"pg-28566-5\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-28566-5-0\"  class=\"panel-grid-cell\" ><div id=\"panel-28566-5-0-0\" class=\"so-panel widget_sow-editor panel-first-child panel-last-child\" data-index=\"9\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h2><strong>Provide fast and personalised customer service and support services<\/strong><\/h2>\n<p><strong>Guide agents for optimal results<\/strong><br \/>\nSmart automation dynamically leads agents to the right actions, revealing relevant information when needed through a simple interface.<\/p>\n<p><strong>Personalise service with an overall view of the customer<\/strong><br \/>\nDeliver value at every touch point. A 360-degree view of each customer's journey allows agents to anticipate needs and personalise each interaction.<\/p>\n<p><strong>Train agents using artificial intelligence techniques<\/strong><br \/>\nTrain agents to be more productive and avoid scaling to higher levels. Agent service bots use contextual data about customers and your business to make smart recommendations.<\/p>\n<p><strong>Seize revenue-generating opportunities<\/strong><br \/>\nUse customer service and technical support as an upsell and cross-sell opportunity, empowering agents with machine learning-based recommendations.<\/p>\n<\/div>\n<\/div><\/div><\/div><div id=\"pgc-28566-5-1\"  class=\"panel-grid-cell\" ><div id=\"panel-28566-5-1-0\" class=\"so-panel widget_sow-image panel-first-child panel-last-child\" data-index=\"10\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-image so-widget-sow-image-default-4e6925654b7a-28566\"\n\t\t\t\n\t\t>\n\n<div class=\"sow-image-container\">\n\t\t<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/eqmold.pictau.com\/wp-content\/uploads\/2019\/12\/microsoft-dynamics-365-customer-service-interaccion-clientes.jpg\" width=\"600\" height=\"377\" srcset=\"https:\/\/eqmold.pictau.com\/wp-content\/uploads\/2019\/12\/microsoft-dynamics-365-customer-service-interaccion-clientes.jpg 600w, https:\/\/eqmold.pictau.com\/wp-content\/uploads\/2019\/12\/microsoft-dynamics-365-customer-service-interaccion-clientes-300x189.jpg 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" alt=\"microsoft-dynamics-365-customer-service-interaccion-clientes\" \t\tclass=\"so-widget-image\"\/>\n\t<\/div>\n\n<\/div><\/div><\/div><\/div><div id=\"pg-28566-6\"  class=\"panel-grid panel-has-style\" ><div class=\"siteorigin-panels-stretch panel-row-style panel-row-style-for-28566-6\" data-stretch-type=\"full-stretched\" ><div id=\"pgc-28566-6-0\"  class=\"panel-grid-cell\" ><div id=\"panel-28566-6-0-0\" class=\"so-panel widget_sow-hero panel-first-child panel-last-child\" data-index=\"11\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-hero so-widget-sow-hero-default-e49f129ce168-28566\"\n\t\t\t\n\t\t>\t\t\t\t<div class=\"sow-slider-base\" style=\"display: none\" tabindex=\"0\">\n\t\t\t\t\t<ul\n\t\t\t\t\tclass=\"sow-slider-images\"\n\t\t\t\t\tdata-settings=\"{&quot;pagination&quot;:true,&quot;speed&quot;:800,&quot;timeout&quot;:8000,&quot;paused&quot;:false,&quot;pause_on_hover&quot;:false,&quot;swipe&quot;:false,&quot;nav_always_show_desktop&quot;:&quot;&quot;,&quot;nav_always_show_mobile&quot;:&quot;&quot;,&quot;breakpoint&quot;:&quot;780px&quot;,&quot;unmute&quot;:false,&quot;anchor&quot;:null}\"\n\t\t\t\t\t\t\t\t\t\tdata-anchor-id=\"\"\n\t\t\t\t>\t\t<li class=\"sow-slider-image  sow-slider-image-cover\" style=\"visibility: visible;;background-color: #413c35\" >\n\t\t\t\t\t<div class=\"sow-slider-image-container\">\n\t\t\t<div class=\"sow-slider-image-wrapper\">\n\t\t\t\t<div class=\"sow-hero-buttons\" style=\"text-align: center\"><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-button so-widget-sow-button-atom-e6a06a21898a\"\n\t\t\t\n\t\t><div class=\"ow-button-base ow-button-align-center\">\n\t<a\n\thref=\"https:\/\/eqmold.pictau.com\/en\/contact\/\"\n\t\tclass=\"ow-icon-placement-left ow-button-hover\" \t>\n\t\t<span>\n\t\t\t\n\t\t\tHOW IT CAN HELP YOU\t\t<\/span>\n\t<\/a>\n<\/div>\n<\/div><\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<div class=\"sow-slider-image-overlay sow-slider-image-cover\" style=\"opacity: 0.15;background-image: url(https:\/\/eqmold.pictau.com\/wp-content\/uploads\/2019\/11\/microsoft-dynamics-finance-operations.jpg)\"  ><\/div>\t\t<\/li>\n\t\t<\/ul>\t\t\t\t<ol class=\"sow-slider-pagination\">\n\t\t\t\t\t\t\t\t\t\t\t<li><a href=\"#\" data-goto=\"0\" aria-label=\"display slide 1\"><\/a><\/li>\n\t\t\t\t\t\t\t\t\t<\/ol>\n\n\t\t\t\t<div class=\"sow-slide-nav sow-slide-nav-next\">\n\t\t\t\t\t<a href=\"#\" data-goto=\"next\" aria-label=\"next slide\" data-action=\"next\">\n\t\t\t\t\t\t<em class=\"sow-sld-icon-thin-right\"><\/em>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"sow-slide-nav sow-slide-nav-prev\">\n\t\t\t\t\t<a href=\"#\" data-goto=\"previous\" aria-label=\"previous slide\" data-action=\"prev\">\n\t\t\t\t\t\t<em class=\"sow-sld-icon-thin-left\"><\/em>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pg-28566-7\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-28566-7-0\"  class=\"panel-grid-cell\" ><div id=\"panel-28566-7-0-0\" class=\"so-panel widget_sow-editor panel-first-child panel-last-child\" data-index=\"12\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h2 style=\"text-align: center;\"><strong>Learn with every interaction<\/strong><\/h2>\n<p><strong>Learn from your customers<\/strong><br \/>\nCreate opportunities to enhance the service experience through direct comments in surveys, discussion forums, and social media listening. <\/p>\n<p><strong>Turn insight into action<\/strong><br \/>\nImprove service through targeted analysis of contact centre operations and critical business data. Encourage optimal behaviour with individual games and team competitions.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-16998 size-full aligncenter\" src=\"https:\/\/eqmold.pictau.com\/wp-content\/uploads\/2019\/12\/microsoft-dynamics-365-customer-service-aprendizaje.jpg\" alt=\"microsoft-dynamics-365-customer-service-aprendizaje\" width=\"600\" height=\"358\" srcset=\"https:\/\/eqmold.pictau.com\/wp-content\/uploads\/2019\/12\/microsoft-dynamics-365-customer-service-aprendizaje.jpg 600w, https:\/\/eqmold.pictau.com\/wp-content\/uploads\/2019\/12\/microsoft-dynamics-365-customer-service-aprendizaje-300x179.jpg 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/p>\n<p><strong>Accelerate onboarding and adoption<\/strong><br \/>\nQuickly onboard new agents and keep them informed about new features and best practices identified through adaptive app learning that is always available. <\/p>\n<p><strong>Enable an agile technical support model<\/strong><br \/>\nOptimise staffing levels and allocate resources based on popular channels, common issues, and the skills needed to deal with daily and more prolonged fluctuations.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><div id=\"pg-28566-8\"  class=\"panel-grid panel-has-style\" ><div class=\"siteorigin-panels-stretch panel-row-style panel-row-style-for-28566-8\" data-stretch-type=\"full\" ><div id=\"pgc-28566-8-0\"  class=\"panel-grid-cell\" ><div id=\"panel-28566-8-0-0\" class=\"so-panel widget_sow-editor panel-first-child\" data-index=\"13\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h2 style=\"text-align: center;\"><span style=\"color: #ffffff;\">Feel free to request more information or a demo of Microsoft Dynamics 365 Marketing. We'll be delighted to help you out.<\/span><\/h2>\n<\/div>\n<\/div><\/div><div id=\"panel-28566-8-0-1\" class=\"so-panel widget_sow-button panel-last-child\" data-index=\"14\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-button so-widget-sow-button-atom-060e26c9da84-28566\"\n\t\t\t\n\t\t><div class=\"ow-button-base ow-button-align-center\">\n\t<a\n\thref=\"https:\/\/eqmold.pictau.com\/en\/microsoft-dynamics-365-request-information\/\"\n\t\tclass=\"ow-icon-placement-left ow-button-hover\" \t>\n\t\t<span>\n\t\t\t\n\t\t\tREQUEST A DEMO\t\t<\/span>\n\t<\/a>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-28566-9\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-28566-9-0\"  class=\"panel-grid-cell\" ><div id=\"panel-28566-9-0-0\" class=\"so-panel widget_sow-editor panel-first-child panel-last-child\" data-index=\"15\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h2><strong>Innovate with a modern and adaptable platform<\/strong><\/h2>\n<p><strong>Adapt quickly<\/strong><br \/>\nReduce time to market and tailor the application to your needs with visual editors and no-code tools to easily create and deploy web and mobile applications. <\/p>\n<p><strong>Unify your service environment<\/strong><br \/>\nAutomate processes in different Dynamics 365 applications and third-party systems to improve engagement experiences. <\/p>\n<\/div>\n<\/div><\/div><\/div><div id=\"pgc-28566-9-1\"  class=\"panel-grid-cell\" ><div id=\"panel-28566-9-1-0\" class=\"so-panel widget_media_image panel-first-child panel-last-child\" data-index=\"16\" ><div class=\"panel-widget-style panel-widget-style-for-28566-9-1-0\" ><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"339\" src=\"https:\/\/eqmold.pictau.com\/wp-content\/uploads\/2019\/12\/microsoft-dynamics-365-customer-service-plataforma.jpg\" class=\"image wp-image-16999  attachment-full size-full\" alt=\"microsoft-dynamics-365-customer-service-plataforma\" style=\"max-width: 100%; height: auto;\" srcset=\"https:\/\/eqmold.pictau.com\/wp-content\/uploads\/2019\/12\/microsoft-dynamics-365-customer-service-plataforma.jpg 600w, https:\/\/eqmold.pictau.com\/wp-content\/uploads\/2019\/12\/microsoft-dynamics-365-customer-service-plataforma-300x170.jpg 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/div><\/div><\/div><\/div><div id=\"pg-28566-10\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-28566-10-0\"  class=\"panel-grid-cell\" ><div id=\"panel-28566-10-0-0\" class=\"so-panel widget_sow-editor panel-first-child panel-last-child\" data-index=\"17\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p><strong>Invest with confidence<\/strong><br \/>\nTrust Microsoft's cloud platform to reduce the cost and complexity of operating a global infrastructure, and rely on our state-of-the-art data centres to protect your data.<\/p>\n<p><strong>Drive innovation<\/strong><br \/>\nTransform customer interactions through in-depth insight into artificial intelligence to help your teams achieve desired business results.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><div id=\"pg-28566-11\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-28566-11-0\"  class=\"panel-grid-cell\" ><div id=\"panel-28566-11-0-0\" class=\"so-panel widget_sow-editor panel-first-child panel-last-child\" data-index=\"18\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h2 class=\"P68B1DB1-Ttulo25\" style=\"text-align: center; background: white; margin: 0cm 0cm 15.0pt 0cm;\" align=\"center\">OTHER SOLUTIONS FOR YOUR COMPANY<\/h2>\n<p class=\"P68B1DB1-NormalWeb6\" style=\"text-align: center; background: white; margin: 0cm 0cm 15.0pt 0cm;\" align=\"center\">EQM offers an extensive portfolio of business solutions to enhance your company's competitiveness by optimising management, improving processes, increasing profitability, and boosting resource productivity.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><div id=\"pg-28566-12\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-28566-12-0\"  class=\"panel-grid-cell\" ><div id=\"panel-28566-12-0-0\" class=\"so-panel widget_sow-features panel-first-child panel-last-child\" data-index=\"19\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-features so-widget-sow-features-default-5e21ac59082f-28566\"\n\t\t\t\n\t\t>\n<div class=\"sow-features-list sow-features-responsive\">\n\n\t\t\t\t\t\t\t\t\t<div\n\t\t\t\tclass=\"sow-features-feature sow-icon-container-position-top\"\n\t\t\t\tstyle=\"display: flex; flex-direction: column; width: calc(25% - 25px);\"\n\t\t\t>\n\t\t\t\t\t\t\t<div class=\"sow-features-feature-right-left-container\" style=\"display: flex; flex-direction: inherit;\">\n\t\t\t\n\t\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"sow-icon-container sow-container-none\"\n\t\t\t\t\tstyle=\"color: #404040; \"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t<span class=\"sow-icon-fontawesome sow-fas\" data-sow-icon=\"&#xf085;\"\n\t\tstyle=\"font-size: 65px; color: #336699\" \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"textwidget\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"sow-features-feature-content\">\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<h2 style=\"text-align: center\">Dynamics 365 Field Service<\/h2>\n<p style=\"text-align: center\">Optimise resources and enable your technicians to be even more efficient.<\/p>\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<p class=\"sow-more-text\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/eqmold.pictau.com\/en\/microsoft-dynamics-365-field-service\/\" >\t\t\t\t\t\t\tLEARN MORE\t\t\t\t\t\t\t<\/a>\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t<div\n\t\t\t\tclass=\"sow-features-feature sow-icon-container-position-top\"\n\t\t\t\tstyle=\"display: flex; flex-direction: column; width: calc(25% - 25px);\"\n\t\t\t>\n\t\t\t\t\t\t\t<div class=\"sow-features-feature-right-left-container\" style=\"display: flex; flex-direction: inherit;\">\n\t\t\t\n\t\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"sow-icon-container sow-container-none\"\n\t\t\t\t\tstyle=\"color: #404040; \"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t<span class=\"sow-icon-fontawesome sow-fas\" data-sow-icon=\"&#xf25b;\"\n\t\tstyle=\"font-size: 65px; color: #336699\" \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"textwidget\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"sow-features-feature-content\">\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<h2 style=\"text-align: center\">Dynamics 365 Remote Assist<\/h2>\n<p style=\"text-align: center\">Solve problems faster by harnessing all the possibilities of mixed reality.<\/p>\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<p class=\"sow-more-text\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/eqmold.pictau.com\/en\/microsoft-dynamics-365-remote-assist\/\" >\t\t\t\t\t\t\tLEARN MORE\t\t\t\t\t\t\t<\/a>\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t<div\n\t\t\t\tclass=\"sow-features-feature sow-icon-container-position-top\"\n\t\t\t\tstyle=\"display: flex; flex-direction: column; width: calc(25% - 25px);\"\n\t\t\t>\n\t\t\t\t\t\t\t<div class=\"sow-features-feature-right-left-container\" style=\"display: flex; flex-direction: inherit;\">\n\t\t\t\n\t\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"sow-icon-container sow-container-none\"\n\t\t\t\t\tstyle=\"color: #404040; \"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t<span class=\"sow-icon-fontawesome sow-fas\" data-sow-icon=\"&#xf2b5;\"\n\t\tstyle=\"font-size: 65px; color: #336699\" \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"textwidget\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"sow-features-feature-content\">\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<h2 style=\"text-align: center\">Dynamics 365 Customer Insights<\/h2>\n<p style=\"text-align: center\">Get a one-stop overview of customers and provide a personalised experience.<\/p>\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<p class=\"sow-more-text\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/eqmold.pictau.com\/en\/microsoft-dynamics-365-customer-insights\/\" >\t\t\t\t\t\t\tLEARN MORE\t\t\t\t\t\t\t<\/a>\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t<div\n\t\t\t\tclass=\"sow-features-feature sow-icon-container-position-top\"\n\t\t\t\tstyle=\"display: flex; flex-direction: column; width: calc(25% - 25px);\"\n\t\t\t>\n\t\t\t\t\t\t\t<div class=\"sow-features-feature-right-left-container\" style=\"display: flex; flex-direction: inherit;\">\n\t\t\t\n\t\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"sow-icon-container sow-container-none\"\n\t\t\t\t\tstyle=\"color: #404040; \"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t<span class=\"sow-icon-fontawesome sow-fas\" data-sow-icon=\"&#xf200;\"\n\t\tstyle=\"font-size: 65px; color: #336699\" \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"textwidget\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"sow-features-feature-content\">\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<h2 style=\"text-align: center\">Dynamics 365 Customer Service Insights<\/h2>\n<p style=\"text-align: center\">Extract insights, metrics and trends, and use virtual agents to quickly resolve support issues.<\/p>\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<p class=\"sow-more-text\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/eqmold.pictau.com\/en\/microsoft-dynamics-365-customer-service-insights\/\" >\t\t\t\t\t\t\tLEARN MORE\t\t\t\t\t\t\t<\/a>\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Here at\u00a0EQM\u00a0we provide\u00a0Microsoft Dynamics 365 Customer Service\u00a0so that you can exceed customer expectations by means of assisted and personal support through trained agents who deliver personalised experiences.<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-28566","page","type-page","status-publish","hentry","wpbf-post"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Dynamics 365 Customer Service. 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