{"id":28595,"date":"2019-12-09T15:13:34","date_gmt":"2019-12-09T15:13:34","guid":{"rendered":"https:\/\/www.enterpriseqm.com\/microsoft-dynamics-365-customer-service-insights\/"},"modified":"2023-01-11T11:33:26","modified_gmt":"2023-01-11T11:33:26","slug":"microsoft-dynamics-365-customer-service-insights","status":"publish","type":"page","link":"https:\/\/eqmold.pictau.com\/en\/microsoft-dynamics-365-customer-service-insights\/","title":{"rendered":"Dynamics 365 Customer Service Insights"},"content":{"rendered":"<div id=\"pl-28595\"  class=\"panel-layout\" ><div id=\"pg-28595-0\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-28595-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-28595-0-0-0\" class=\"so-panel widget_sow-headline panel-first-child panel-last-child\" data-index=\"0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-headline so-widget-sow-headline-default-2bfa448098cd-28595\"\n\t\t\t\n\t\t><div class=\"sow-headline-container \">\n\t\t\t\t\t\t\t<h1 class=\"sow-headline\">\n\t\t\t\t\t\tDynamics 365 Customer Service Insights\t\t\t\t\t\t<\/h1>\n\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"sow-sub-headline\">\n\t\t\t\t\t\tExtract insights, metrics and trends, and use virtual agents to quickly resolve support issues\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t<\/div>\n<\/div><\/div><\/div><\/div><div id=\"pg-28595-1\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-28595-1-0\"  class=\"panel-grid-cell\" ><div id=\"panel-28595-1-0-0\" class=\"so-panel widget_sow-editor panel-first-child\" data-index=\"1\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p>Take <strong>informed actions<\/strong>\u00a0and <strong>improve customer service<\/strong>\u00a0with<strong> \u00a0out-of-the-box<\/strong> information. With innovative<strong>\u00a0AI<\/strong>\u00a0features and functionalities, you can\u00a0<strong>measure performance<\/strong>\u00a0over time across all channels,<strong>\u00a0identify growth areas<\/strong>\u00a0, and\u00a0<strong>improve your productivity<\/strong>.<\/p>\n<\/div>\n<\/div><\/div><div id=\"panel-28595-1-0-1\" class=\"so-panel widget_sow-button panel-last-child\" data-index=\"2\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-button so-widget-sow-button-atom-f54c0409268f-28595\"\n\t\t\t\n\t\t><div class=\"ow-button-base ow-button-align-center\">\n\t<a\n\thref=\"https:\/\/eqmold.pictau.com\/en\/contact\/\"\n\t\tclass=\"ow-icon-placement-left ow-button-hover\" \t>\n\t\t<span>\n\t\t\t\n\t\t\tMORE INFO\t\t<\/span>\n\t<\/a>\n<\/div>\n<\/div><\/div><\/div><div id=\"pgc-28595-1-1\"  class=\"panel-grid-cell\" ><div id=\"panel-28595-1-1-0\" class=\"so-panel widget_sow-editor panel-first-child panel-last-child\" data-index=\"3\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/eqmold.pictau.com\/wp-content\/uploads\/2019\/12\/microsoft-dynamics-365-customer-service-insights.jpg\" alt=\"microsoft-dynamics-365-customer-service-insights\" width=\"600\" height=\"338\" class=\"alignnone size-full wp-image-17042\" srcset=\"https:\/\/eqmold.pictau.com\/wp-content\/uploads\/2019\/12\/microsoft-dynamics-365-customer-service-insights.jpg 600w, https:\/\/eqmold.pictau.com\/wp-content\/uploads\/2019\/12\/microsoft-dynamics-365-customer-service-insights-300x169.jpg 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><div id=\"pg-28595-2\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-28595-2-0\"  class=\"panel-grid-cell\" ><div id=\"panel-28595-2-0-0\" class=\"widget_text so-panel widget_custom_html panel-first-child panel-last-child\" data-index=\"4\" ><div class=\"textwidget custom-html-widget\"><div class=\"ytdelimitador\">\n<div class=\"ytcontenedor\">\n<iframe loading=\"lazy\" src=\"https:\/\/www.youtube-nocookie.com\/embed\/4loW91iYEX4\" width=\"1280\" height=\"720\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-28595-3\"  class=\"panel-grid panel-has-style\" ><div class=\"siteorigin-panels-stretch panel-row-style panel-row-style-for-28595-3\" data-stretch-type=\"full\" ><div id=\"pgc-28595-3-0\"  class=\"panel-grid-cell\" ><div id=\"panel-28595-3-0-0\" class=\"so-panel widget_sow-editor panel-first-child\" data-index=\"5\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h2 style=\"text-align: center;\"><span style=\"color: #ffffff;\">Request more information or a demo of this solution now. We'll be delighted to help you out.<\/span><\/h2>\n<\/div>\n<\/div><\/div><div id=\"panel-28595-3-0-1\" class=\"so-panel widget_sow-button panel-last-child\" data-index=\"6\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-button so-widget-sow-button-atom-060e26c9da84-28595\"\n\t\t\t\n\t\t><div class=\"ow-button-base ow-button-align-center\">\n\t<a\n\thref=\"https:\/\/eqmold.pictau.com\/en\/contact\/\"\n\t\tclass=\"ow-icon-placement-left ow-button-hover\" \t>\n\t\t<span>\n\t\t\t\n\t\t\tREQUEST A DEMO\t\t<\/span>\n\t<\/a>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-28595-4\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-28595-4-0\"  class=\"panel-grid-cell\" ><div id=\"panel-28595-4-0-0\" class=\"so-panel widget_sow-headline panel-first-child panel-last-child\" data-index=\"7\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-headline so-widget-sow-headline-default-f8dce8c36b40-28595\"\n\t\t\t\n\t\t><div class=\"sow-headline-container \">\n\t\t\t\t\t\t\t<h2 class=\"sow-headline\">\n\t\t\t\t\t\tDynamics 365 Customer Service Insights | Features and Functionalities\t\t\t\t\t\t<\/h2>\n\t\t\t\t\t\t<\/div>\n<\/div><\/div><\/div><\/div><div id=\"pg-28595-5\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-28595-5-0\"  class=\"panel-grid-cell\" ><div id=\"panel-28595-5-0-0\" class=\"so-panel widget_sow-editor panel-first-child panel-last-child\" data-index=\"8\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p style=\"text-align: center;\"><strong>INCREASE CUSTOMER SATISFACTION<\/strong><\/p>\n<p style=\"text-align: center;\">Foster customer loyalty\u00a0<strong>by solving problems<\/strong>\u00a0that arise before they affect more customers. Get a holistic view of the factors that <strong>drive the Customer Satisfaction Score (CSAT)<\/strong> and implement data-driven improvements with <strong>AI Insights<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-17043 size-full aligncenter\" src=\"https:\/\/eqmold.pictau.com\/wp-content\/uploads\/2019\/12\/microsoft-dynamics-365-customer-service-insights-satisfaccion-cliente.jpg\" alt=\"microsoft-dynamics-365-customer-service-insights-satisfaccion-cliente\" width=\"600\" height=\"338\" srcset=\"https:\/\/eqmold.pictau.com\/wp-content\/uploads\/2019\/12\/microsoft-dynamics-365-customer-service-insights-satisfaccion-cliente.jpg 600w, https:\/\/eqmold.pictau.com\/wp-content\/uploads\/2019\/12\/microsoft-dynamics-365-customer-service-insights-satisfaccion-cliente-300x169.jpg 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/p>\n<\/div>\n<\/div><\/div><\/div><div id=\"pgc-28595-5-1\"  class=\"panel-grid-cell\" ><div id=\"panel-28595-5-1-0\" class=\"so-panel widget_sow-editor panel-first-child panel-last-child\" data-index=\"9\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p style=\"text-align: center;\"><strong>INCREASE OPERATIONAL EFFICIENCY<\/strong><\/p>\n<p style=\"text-align: center;\"><strong>Optimise operations<\/strong>\u00a0using information gleaned from case resolution, pending case trends and historical comparisons to <strong>assess agent performance<\/strong> and business impact. Monitor the volume and issues of incoming support cases to optimise agent productivity.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-17044 size-full aligncenter\" src=\"https:\/\/eqmold.pictau.com\/wp-content\/uploads\/2019\/12\/microsoft-dynamics-365-customer-service-insights-eficiencia-operativa.jpg\" alt=\"microsoft-dynamics-365-customer-service-insights-eficiencia-operativa\" width=\"600\" height=\"338\" srcset=\"https:\/\/eqmold.pictau.com\/wp-content\/uploads\/2019\/12\/microsoft-dynamics-365-customer-service-insights-eficiencia-operativa.jpg 600w, https:\/\/eqmold.pictau.com\/wp-content\/uploads\/2019\/12\/microsoft-dynamics-365-customer-service-insights-eficiencia-operativa-300x169.jpg 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><div id=\"pg-28595-6\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-28595-6-0\"  class=\"panel-grid-cell\" ><div id=\"panel-28595-6-0-0\" class=\"so-panel widget_sow-editor panel-first-child panel-last-child\" data-index=\"10\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<p style=\"text-align: center;\"><strong>\u00a0GET THE FULL PERSPECTIVE<\/strong><\/p>\n<p>See your customer interaction patterns, agent performance, and customer service operations in dashboards with built-in Artificial Intelligence, Business Intelligence , and Machine Learning features. \u00a0Discover and share critical information with interactive filters and diagrams.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-17047 size-full aligncenter\" src=\"https:\/\/eqmold.pictau.com\/wp-content\/uploads\/2019\/12\/microsoft-dynamics-365-customer-service-insights-vision-integral.jpg\" alt=\"microsoft-dynamics-365-customer-service-insights-vision-integral\" width=\"600\" height=\"338\" srcset=\"https:\/\/eqmold.pictau.com\/wp-content\/uploads\/2019\/12\/microsoft-dynamics-365-customer-service-insights-vision-integral.jpg 600w, https:\/\/eqmold.pictau.com\/wp-content\/uploads\/2019\/12\/microsoft-dynamics-365-customer-service-insights-vision-integral-300x169.jpg 300w\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" \/><\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><div id=\"pg-28595-7\"  class=\"panel-grid panel-has-style\" ><div class=\"siteorigin-panels-stretch panel-row-style panel-row-style-for-28595-7\" data-stretch-type=\"full\" ><div id=\"pgc-28595-7-0\"  class=\"panel-grid-cell\" ><div id=\"panel-28595-7-0-0\" class=\"so-panel widget_sow-editor panel-first-child\" data-index=\"11\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h2 style=\"text-align: center;\"><span style=\"color: #ffffff;\">Would you like to learn more about how Microsoft Dynamics 365 Customer Service Insights can help you?<\/span><\/h2>\n<p style=\"text-align: center;\"><span style=\"color: #ffffff;\">Contact us and one of our product experts will personally assist you. <strong>.<\/strong><\/span><\/p>\n<\/div>\n<\/div><\/div><div id=\"panel-28595-7-0-1\" class=\"so-panel widget_sow-button panel-last-child\" data-index=\"12\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-button so-widget-sow-button-atom-59e8152c95e7-28595\"\n\t\t\t\n\t\t><div class=\"ow-button-base ow-button-align-center\">\n\t<a\n\thref=\"https:\/\/eqmold.pictau.com\/en\/contact\/\"\n\t\tclass=\"ow-icon-placement-left ow-button-hover\" \t>\n\t\t<span>\n\t\t\t\n\t\t\tCONTACT US\t\t<\/span>\n\t<\/a>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-28595-8\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-28595-8-0\"  class=\"panel-grid-cell\" ><div id=\"panel-28595-8-0-0\" class=\"so-panel widget_sow-editor panel-first-child panel-last-child\" data-index=\"13\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<h2 style=\"text-align: center;\"><strong>OTHER SOLUTIONS FOR YOUR COMPANY<\/strong><\/h2>\n<p style=\"text-align: center;\">EQM offers an extensive portfolio of business solutions to enhance your company's competitiveness by optimising management, improving processes, increasing profitability, and boosting resource productivity.<\/p>\n<\/div>\n<\/div><\/div><\/div><\/div><div id=\"pg-28595-9\"  class=\"panel-grid panel-no-style\" ><div id=\"pgc-28595-9-0\"  class=\"panel-grid-cell\" ><div id=\"panel-28595-9-0-0\" class=\"so-panel widget_sow-features panel-first-child panel-last-child\" data-index=\"14\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-features so-widget-sow-features-default-5e21ac59082f-28595\"\n\t\t\t\n\t\t>\n<div class=\"sow-features-list sow-features-responsive\">\n\n\t\t\t\t\t\t\t\t\t<div\n\t\t\t\tclass=\"sow-features-feature sow-icon-container-position-top\"\n\t\t\t\tstyle=\"display: flex; flex-direction: column; width: calc(25% - 25px);\"\n\t\t\t>\n\t\t\t\t\t\t\t<div class=\"sow-features-feature-right-left-container\" style=\"display: flex; flex-direction: inherit;\">\n\t\t\t\n\t\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"sow-icon-container sow-container-none\"\n\t\t\t\t\tstyle=\"color: #404040; \"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t<span class=\"sow-icon-fontawesome sow-fas\" data-sow-icon=\"&#xf509;\"\n\t\tstyle=\"font-size: 65px; color: #336699\" \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"textwidget\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"sow-features-feature-content\">\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<h2 style=\"text-align: center\">Dynamics 365 Customer Service<\/h2>\n<p style=\"text-align: center\">Empower your agents and exceed your customers' expectations.<\/p>\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<p class=\"sow-more-text\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/eqmold.pictau.com\/en\/microsoft-dynamics-365-customer-service\/\" >\t\t\t\t\t\t\tLEARN MORE\t\t\t\t\t\t\t<\/a>\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t<div\n\t\t\t\tclass=\"sow-features-feature sow-icon-container-position-top\"\n\t\t\t\tstyle=\"display: flex; flex-direction: column; width: calc(25% - 25px);\"\n\t\t\t>\n\t\t\t\t\t\t\t<div class=\"sow-features-feature-right-left-container\" style=\"display: flex; flex-direction: inherit;\">\n\t\t\t\n\t\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"sow-icon-container sow-container-none\"\n\t\t\t\t\tstyle=\"color: #404040; \"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t<span class=\"sow-icon-fontawesome sow-fas\" data-sow-icon=\"&#xf085;\"\n\t\tstyle=\"font-size: 65px; color: #336699\" \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"textwidget\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"sow-features-feature-content\">\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<h2 style=\"text-align: center\">Dynamics 365 Field Service<\/h2>\n&lt;p style=&quot;text-align: center;&quot;Optimise resources and enable your technicians to be even more efficient.<\/p><\/p>\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<p class=\"sow-more-text\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/eqmold.pictau.com\/en\/microsoft-dynamics-365-field-service\/\" >\t\t\t\t\t\t\tLEARN MORE\t\t\t\t\t\t\t<\/a>\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t<div\n\t\t\t\tclass=\"sow-features-feature sow-icon-container-position-top\"\n\t\t\t\tstyle=\"display: flex; flex-direction: column; width: calc(25% - 25px);\"\n\t\t\t>\n\t\t\t\t\t\t\t<div class=\"sow-features-feature-right-left-container\" style=\"display: flex; flex-direction: inherit;\">\n\t\t\t\n\t\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"sow-icon-container sow-container-none\"\n\t\t\t\t\tstyle=\"color: #404040; \"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t<span class=\"sow-icon-fontawesome sow-fas\" data-sow-icon=\"&#xf2b5;\"\n\t\tstyle=\"font-size: 65px; color: #336699\" \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"textwidget\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"sow-features-feature-content\">\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<h2 style=\"text-align: center\">Dynamics 365 Customer Insights<\/h2>\n<p style=\"text-align: center\">Get a one-stop overview of customers and provide a personalised experience.<\/p>\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<p class=\"sow-more-text\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/eqmold.pictau.com\/en\/microsoft-dynamics-365-customer-insights\/\" >\t\t\t\t\t\t\tLEARN MORE\t\t\t\t\t\t\t<\/a>\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t<div\n\t\t\t\tclass=\"sow-features-feature sow-icon-container-position-top\"\n\t\t\t\tstyle=\"display: flex; flex-direction: column; width: calc(25% - 25px);\"\n\t\t\t>\n\t\t\t\t\t\t\t<div class=\"sow-features-feature-right-left-container\" style=\"display: flex; flex-direction: inherit;\">\n\t\t\t\n\t\t\t\t\t\t\t\t<div\n\t\t\t\t\tclass=\"sow-icon-container sow-container-none\"\n\t\t\t\t\tstyle=\"color: #404040; \"\n\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t<span class=\"sow-icon-fontawesome sow-fas\" data-sow-icon=\"&#xf25b;\"\n\t\tstyle=\"font-size: 65px; color: #336699\" \n\t\taria-hidden=\"true\"><\/span>\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"textwidget\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"sow-features-feature-content\">\n\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<h2 style=\"text-align: center\">Dynamics 365 Remote Assist<\/h2>\n<p style=\"text-align: center\">Solve problems faster by harnessing all the possibilities of mixed reality.<\/p>\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<p class=\"sow-more-text\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/eqmold.pictau.com\/en\/microsoft-dynamics-365-remote-assist\/\" >\t\t\t\t\t\t\tLEARN MORE\t\t\t\t\t\t\t<\/a>\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Take informed actions\u00a0and improve customer service\u00a0with \u00a0out-of-the-box information. With innovative\u00a0AI\u00a0features and functionalities, you can\u00a0measure performance\u00a0over time across all channels,\u00a0identify growth areas\u00a0, and\u00a0improve your productivity.<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-28595","page","type-page","status-publish","hentry","wpbf-post"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Dynamics 365 Customer Service Insights. Improve customer service. EQM<\/title>\n<meta name=\"description\" content=\"Dynamics 365 Customer Service Insights. 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